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Delivery Policy
Introduction
At Polka Closet, we are committed to delivering your fashion-forward items promptly and efficiently. This delivery policy outlines the terms and conditions related to the shipping and delivery of products purchased from our store or website.
1. Shipping Locations
We currently offer delivery services to the following locations:
Domestic: All regions within Sri Lanka.
2. Delivery Timeframes
Domestic Delivery: Orders are typically processed within 1-2 business days and delivered within 3-5 business days, depending on your location.
Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, holidays, or delays in the shipping process.
3. Shipping Costs
Domestic Shipping: A flat rate of will be charged for all domestic deliveries according to the weight of the order.
4. Order Processing
Order Confirmation: You will receive an order confirmation email once your order has been successfully placed.
Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
5. Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email. Simply visit the courier's website and enter your tracking number to view the status of your delivery.
6. Delivery Issues
If you experience any issues with your delivery, such as a delay or damage to your package, please contact our customer service team as soon as possible. We will work with the courier to resolve the issue and ensure you receive your order.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to an incorrect address provided by the customer or the recipient being unavailable, the courier may attempt a second delivery or hold the package at a local delivery office for collection. Additional delivery charges may apply for repeated delivery attempts.
8. Customs and Duties (For International Orders)
International orders may be subject to customs duties and taxes, which are not included in the shipping cost. These charges must be paid by the recipient upon delivery. Please check with your local customs office for more information on potential charges.
9. Contact Us
If you have any questions or concerns regarding our delivery policy, please contact us at:
Polka Closet
Address: No 3, Kotugodella street, Kandy
Email: sales@polka.lk
Phone: +94777 346 577