Privacy Policy

Introduction

At Polka Closet ("we", "our", "us"), your privacy is of utmost importance to us. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website, shop at our stores, or interact with us in any way. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, address, email address, phone number, and other contact details.

Order and Payment Information: Details related to your purchases, payment methods, and transaction history.

Technical Data: IP address, browser type, version, time zone setting, operating system, and platform.

Usage Data: Information about how you use our website and services, including pages viewed and links clicked.

Marketing and Communications Data: Your preferences in receiving marketing communications from us.

2. How We Collect Your Information

We collect information from you in the following ways:

Direct Interactions: When you fill out forms on our website, make a purchase, or communicate with us via phone, email, or in person.

Automated Technologies: We collect technical data through cookies and similar tracking technologies as you navigate our website.

Third-Party Sources: We may receive information about you from third parties such as payment processors and social media platforms.

3. How We Use Your Information

We use your personal data to:

Process Orders: To manage and fulfill your orders, process payments, and deliver products.

Customer Service: To respond to your inquiries, provide support, and address any issues with your orders.

Marketing: To send you promotional offers, newsletters, and updates, based on your preferences.

Website Improvement: To analyze how our website is used and to improve your user experience.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

We may share your personal data with:

Service Providers: Third-party companies that help us with payment processing, shipping, and marketing.

Legal Authorities: When required by law or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new owners.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online transmission can be guaranteed to be completely secure.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

7. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request that we correct any inaccurate or incomplete data.

Deletion: Request that we delete your personal data, subject to certain conditions.

Opt-Out: Unsubscribe from our marketing communications at any time.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings, but this may affect your ability to use certain features of our website.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version of the policy will be posted on our website, and your continued use of our services after any changes signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

Polka Closet 

Address: No 3, Kotugodella street, Kandy

Email: sales@polka.lk

Phone: +94777 346 577