Exchange Policy

Introduction

At Polka Closet, we want you to love what you wear. If for any reason you are not completely satisfied with your purchase, we offer an exchange policy to ensure you get the perfect item. Please read the following guidelines to understand how to exchange a product.

1. Eligibility for Exchange

To be eligible for an exchange, your item must meet the following conditions:

Condition: The item must be unused, unworn, unwashed, and in its original condition with all tags attached.

Timeframe: You must initiate the exchange within 14 days of receiving your order.

Receipt: You must provide the original receipt or proof of purchase.

2. Non-Exchangeable Items

The following items are not eligible for exchange:

Items marked as final sale or clearance.

Personal care items, including undergarments and swimwear.

Customized or personalized items.

3. Exchange Process

To initiate an exchange, please follow these steps:

Contact Us: Reach out to our customer service team within 14 days of receiving your order. You can contact us at [Your Email] or [Your Phone Number]. Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.

Return the Item: After receiving your exchange request, our team will provide you with instructions on how to send the item back to us. Please ensure that the item is securely packaged to prevent damage during transit.

Processing the Exchange: Once we receive the returned item, we will inspect it to ensure it meets our exchange criteria. If approved, we will send you the requested replacement item. If the replacement item is of a higher value, you will need to pay the difference. If it is of a lower value, we will refund the difference to your original payment method.

4. Exchange Shipping Costs

Customer Responsibility: You are responsible for the shipping costs associated with returning the item to us for an exchange.

Replacement Shipping: We will cover the shipping costs of sending the replacement item to you.

5. Out of Stock Items

If the item you wish to exchange is out of stock, we will notify you. You may choose to exchange for a different item of equal value, receive a store credit, or receive a refund.

6. Contact Us

If you have any questions or need assistance with an exchange, please contact us at:

Polka Closet

Address: No 3, Kotugodella street, Kandy

Email: sales@polka.lk

Phone: +94777 346 577